Your business problem comes first. Technology comes second. It starts with understanding what’s actually slowing your team down — then turning that understanding into practical AI and Microsoft solutions, ready to build.
Human understanding. Intelligent design.
The work
This work sits between business, people and technology. The goal is to understand your business from the perspective of the people using your processes every day, find the opportunities hidden in the friction, and turn them into implementation-ready solution designs.
The focus is the thinking, design and architecture — the build stays with your team.Where it helps:
The philosophy
Technology is easy to focus on. People are harder. Before recommending an agent, an automation or an app, these are the questions worth asking:
These questions reveal better opportunities than simply asking “where could AI be used?” The goal isn’t to find somewhere to put AI. The goal is to find a real problem where AI can create meaningful value.
The process
It starts with a conversation about your people, your processes and the challenges you feel. You bring the problem; the questions do the rest. No technical knowledge required.
Mapping the current process surfaces the real problem beneath the symptoms — bottlenecks, repetition, information gaps, and where automation or AI could genuinely help.
Then comes what could solve it — Copilot, Copilot Studio, agents, Power Automate, Power Apps, SharePoint, Dataverse … or sometimes a simpler process and no new technology at all.
Once the direction is agreed, the concept becomes structured documents: functional requirements, solution design, and a high-level architecture your team can act on.
You leave with a clear problem definition, a defined solution, a documented architecture and a practical roadmap — ready for your developers, IT team or implementation partner.
Functional requirements, user journeys, business rules, roles and acceptance criteria.
Functional and technical design, components, integrations and implementation approach.
How the Microsoft, AI and business components fit together at a high level.
Opportunities, data, agents, automation, governance, human oversight and scalability.
What makes this different
Most AI consulting begins with “here’s what the technology can do.”
The approach begins with “what are your people struggling with?” — and works backwards from there.
Technology should serve your business — not the other way around.
Services & pricing
Every engagement ends with something your team can act on. Choose the depth that fits where you are.
Indicative pricing, shown in your selected currency.
R4 000
A focused 90-minute session to uncover where AI or automation could create value.
Best for teams who know something needs to improve but don’t know where to start.
From R12 000
A structured assessment of your processes to identify practical, prioritised opportunities.
Best for finding the highest-value places to begin.
From R24 000
For teams with a problem or idea who need to know what the solution should look like.
Best for turning a known idea into a defined design.
From R40 000
A full discovery-to-design engagement, so the solution is fully defined before development begins.
Best for going straight into a build with confidence.
From R16 000 / month
Ongoing strategic support — opportunity discussions, solution and architecture reviews, Copilot & agent strategy, vendor and developer review, and monthly advisory sessions. No development commitment required.
Tailored
Not every business fits a package. If you have a specific problem, project or AI idea, your engagement is shaped around what you actually need. Share what you’re trying to solve — the next step becomes clear from there.
Who it’s for
You know your business intimately, but you don’t have an internal AI architect or solution consultant.
You’re beginning to explore AI and need help turning ideas into a structured strategy.
You already use Microsoft 365, SharePoint or Power Platform, and want to see how AI fits the ecosystem you have.
You have people who can build the solution. You need someone to figure out what they should build.
You’ve heard about Copilot, agents and automation — you just aren’t sure what would actually be useful.
In practice
Two everyday problems — and the services that would meet them.
Use case 01 · Operations
“By seven, the operations lead is already three tabs deep — messaging drivers for updates, copying statuses into a spreadsheet, forwarding the same answers to the same people. The work behind the work quietly eats the first hour of every day.”
What they need isn’t more software. It’s for the status to update itself — and to get the morning back.
Services that fit
A Power Automate and SharePoint flow that captures each update once and shows it everywhere — so no one has to chase it again.
Use case 02 · Professional services
“A proposal is due, and the team rebuilds it almost from scratch — hunting for the latest template, re-asking the one colleague who always knows, rewriting what the firm has already written a hundred times. The knowledge exists; it just isn’t anywhere the next person can reach.”
What they need is for the firm’s own knowledge to answer back — quickly, and in their own words.
Services that fit
A Copilot experience over SharePoint that finds the right document in seconds — and drafts the first version from it.
You don’t need another AI tool just because everyone else is using one. You need solutions that make sense for your people, your processes and your business.
